Delivery
& returns.

Delivery

Delivery is free throughout Europe, on every order, with no minimum spend. Every order also includes complimentary samples.

Orders are dispatched from our site in France. If you need an order by a particular date, write to us before you order and we will tell you what is possible.

For destinations outside Europe, write to info@langeparis.com before ordering and we will confirm whether we can deliver to you and what it would cost.

Returns

30-day returns. You can return your items within 30 days of delivery.

Items must be sent back to us to receive a refund.

To start a return, write to info@langeparis.com with your order number and what you would like to send back, and we will confirm the return address and the next step.

We will confirm the return address and who covers return postage when you write to us. Refunds are issued to the original payment method once the item reaches us and has been checked.

If something arrives damaged or wrong

That is not a return, it is our mistake. Write to info@langeparis.com within 14 days with your order number and a photograph, and we will replace it or refund it in full. You will not be asked to pay postage.

Your statutory rights

Nothing here limits the rights you have under EU consumer law, including the right of withdrawal on distance purchases. Where our policy and your statutory rights differ, your statutory rights apply.