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question.
Need help with an order, a return or choosing a formula? Write to the Maison. Your message goes to a person, not a chatbot or an automated recommendation.
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Tell us what is
getting in the way.
An order number, the product name, or a simple description of how your skin feels gives us a better place to start. We will answer with the information you need, not a copied script.
What happens next
A simple route to an answer.
Contact should reduce uncertainty, not create another task. Here is the quickest way to get the right help.
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For an order, include its number. For skincare, tell us what you are trying to solve and what you already use.
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Before you write
Get the answer
without waiting.
If one of these is your question, this page will be faster than an email.
01
Delivery & returns
Free throughout Europe, and exactly what happens if you change your mind.
→ 02 Frequently asked questionsSets, samples, sensitive skin, subscriptions — the things we are asked most.
→ 03 Where to startIf lines and firmness are what you notice, begin here rather than with an email.
→ 04 Build your setAny two formulas for €89, any three for €119, whichever you choose.
→
Where we are
Saint-Jean-de-Braye,
near Orléans.
Everything we sell is formulated and made at one site in the Cosmetic Valley, the cluster around Chartres and Orléans that produces a significant share of French cosmetics. Formulation, filling and quality control sit under one roof, which is why a question about a batch reaches someone who can go and look at it.
It is a working laboratory and production floor rather than a shop, so it is not open to visitors. Everything reaches us by email.
How and where it is made
Not sure what to ask yet?
The Discovery Set is a €39 introduction to Carat: a 30 ml serum, a 20 ml eye treatment and a 7 ml face cream.